Commercial due diligence

Commercial due diligence that tests the price behind the revenue

Market size and competitive position tell you whether a target’s growth is plausible. Its invoices tell you whether that growth is real. We read the pricing inside the numbers, pre-LOI through diligence, and size what it means for the deal and for the first 100 days.

Three colleagues at a round table study printed reports with bar and pie charts
From the invoicesNot only the market
Eight pricing testsRead from the target’s own data
Pre-LOI to day 100Findings become the first actions
A headroom rangeFirm or directional, labeled
Inside-out

What a pricing lens adds to commercial due diligence

Hands on a tablet showing charts beside a laptop

A standard commercial due diligence answers outside-in questions: how large the market is, how fast it grows, who competes, and whether the target’s position is defensible. Those questions matter. They do not reveal whether the target’s revenue depends on concessions that a new owner will inherit, or whether it is charging far less than its customers would pay.

A pricing lens in due diligence adds inside-out questions, answered from the target’s own transaction data:

  • How much of the reported growth came from price, how much from volume, and how much from mix?
  • Did past price increases reach the invoice, or were they discounted back?
  • How widely do similar customers’ prices vary, and does anything explain the spread?
  • How much revenue can actually be repriced after close, given the contract terms?
  • Where is the headroom, and what would it take to capture it inside the hold?

Our commercial due diligence services are built around those five questions. The tests can stand alone or sit inside a broader commercial due diligence led by another adviser. Either way, the findings are written for the investment committee and converted into post-close actions.

Illustrative example

Price, volume, and mix: decomposing reported growth

The first test is the simplest and often the most revealing. A management presentation might say that revenue grew 13% on the back of a price increase. The invoice data can show how much of that is true.

Illustrative example. A target sells two product lines: a core line and an entry line.

Year 1 unitsYear 1 priceYear 1 revenueYear 2 unitsYear 2 priceYear 2 revenue
Core line300,000$150.00$45.00M290,000$156.00$45.24M
Entry line350,000$100.00$35.00M460,000$98.50$45.31M
Total650,000$80.00M750,000$90.55M

Revenue grew by $10.55 million, or 13.2%, and the core line’s price did rise 4%. The price-volume-mix decomposition tells a different story from the headline:

+$12.31Mvolume effect, 117% of growth
-$2.81Mmix effect, -27%
+$1.05Mprice effect, 10%
+$10.55Mtotal growth
EffectHow it is calculatedValueShare of growth
Volume100,000 more units at the Year 1 average price of $123.08+$12.31M117%
MixYear 2 units at Year 1 prices ($89.50M), less the volume-adjusted base ($92.31M)-$2.81M-27%
PriceYear 2 revenue less Year 2 units at Year 1 prices+$1.05M10%
TotalVolume, mix, and price effects added together+$10.55M100%

Price contributed $1.05 million, about 1.2% on a like-for-like basis, because the core increase was partly offset by promotional discounting on the entry line. The growth came from volume, and most of that volume was in the cheaper line, which is why mix is negative. The entry line’s share of units rose from 54% to 61%.

None of that makes the target a bad asset. It changes the questions: whether entry-line buyers upgrade over time or stay on promotional pricing, what the entry line earns at contribution level, and whether the core line’s 4% increase would hold without the discounting elsewhere. A thesis built on pricing power needs the price effect to carry weight; here it does not yet. Our glossary explains the method in more detail under price-volume-mix analysis.

Test the pricing thesis before you sign

The tests

Eight pricing tests we run in diligence

Each test uses data the target already holds. Together they give a view of revenue quality and pricing headroom that management interviews and a CIM will not.

Test 1

Price-volume-mix decomposition

What it reveals: How much growth came from price

The red flag: Growth attributed to price that the invoices do not show

Test 2

Realization of past increases

What it reveals: Whether announced increases reached net price

The red flag: Less than half of each announced increase held a year later

Test 3

Discount dispersion among comparable customers

What it reveals: Whether pricing follows rules or history

The red flag: A wide spread that volume and cost to serve do not explain

Test 4

Discount timing

What it reveals: Dependence on concessions to hit targets

The red flag: Discount depth rising at quarter ends, or in the months before the sale process

Test 5

Price retention on renewing customers

What it reveals: Pricing power in the installed base

The red flag: Renewals flat or lower in price; subscription net revenue retention held up only by seat growth

Test 6

Contract terms

What it reveals: How much revenue can be repriced after close

The red flag: Large share under price caps, no escalators, or most-favored-customer clauses

Test 7

Price by customer concentration

What it reveals: Exposure in the largest accounts

The red flag: The top customers on the deepest discounts, with renewals falling inside the hold

Test 8

Headroom versus alternatives

What it reveals: What customers would pay, and why

The red flag: Customers cannot articulate the value, or losses on price are rising

Tests one to seven are read from the data. Test eight needs a focused set of customer conversations, covering won and lost accounts across the main segments, to test willingness to pay and what buyers compare the target against.

Illustrative example

Sizing headroom from discount dispersion

Test three often produces the most defensible upside number in a pricing diligence, because it asks the target’s customers to pay nothing more than comparable customers already pay.

Illustrative example. One segment of a target, $40 million of revenue, split into four equal quartiles of customers ranked by net price. Net price is expressed as an index where list price is 100, and customers are compared only with others of similar size buying similar products.

Lowest priced78
Second84
Third88
Highest priced93
QuartileAverage net price indexRevenue at current prices
Lowest priced78$10.0M
Second84$10.0M
Third88$10.0M
Highest priced93$10.0M

Two bounds follow. Moving the lowest-priced quartile up to the second quartile’s level is a 7.7% increase on $10 million, or about $0.77 million. Moving both lower quartiles up to the third quartile’s level is 12.8% on the first and 4.8% on the second, about $1.76 million in total. So the gross headroom in this segment sits between roughly 1.9% and 4.4% of its revenue, before any volume response.

The number then gets tested rather than taken. Some of the lowest-priced customers will have a genuine reason to be there, such as a volume commitment, a strategic reference account, or a lower cost to serve, and they come out of the base. Contract terms decide how quickly the rest can move, so the headroom is phased by renewal date. And a volume assumption is applied by segment, informed by how customers reacted to past increases. What reaches the investment committee is the net range, with each adjustment shown, not the gross figure.

Data request

The data room request list

A pricing diligence is only as good as the data behind it, and the request is where time is won or lost under exclusivity. This is the list we send, in priority order:

  • Invoice-line transaction data for 24 to 36 months: customer, product, quantity, list price, invoice price, date, and rep.
  • Price lists and list price history, with the effective dates of every change.
  • Off-invoice items: rebate programs and accruals, freight and payment term concessions, returns and credits.
  • Discount policy and approval records, including any exception log.
  • The top customer contracts, or a schedule of their pricing terms: escalators, caps, most-favored-customer clauses, term and renewal dates.
  • CRM opportunity data with win and loss reasons and quoted versus closed prices.
  • For subscription targets, an ARR bridge by customer: new, expansion, price, contraction, and churn.
  • Standard cost or cost to serve by product and, where it exists, by customer.
  • Channel partner agreements, with partner net prices and incentive terms.
  • Who owns pricing: the people and roles that set list price and approve discounts.

Where the buyer competes with the target, competitively sensitive pricing data should go through a clean team under counsel’s rules, and the analysis is shared with the deal team only in aggregated form. We work within whatever protocol the deal counsel sets.

Talk to a pricing expert

The output

What the findings contain

The output is written for the investment committee, and every finding carries a label saying whether it is firm or directional given the data provided.

A revenue quality verdict:

how much of the growth is repeatable, how much depends on concessions, and what the price-volume-mix looks like by year.

A headroom range:

the pricing upside by segment or product line, sized as a range of EBITDA with the volume assumptions stated.

The risks:

pricing that could unwind after close, such as contracts about to renew at the deepest discounts or growth that relies on promotional prices.

The first 100 days:

the pricing actions the thesis depends on, in order, so the diligence output becomes the first draft of the private equity value creation plan.

A rapid pricing assessment can run pre-LOI on a limited data set to test whether the pricing thesis is worth pursuing, with the full set of tests following in confirmatory diligence.

Alongside a market study

How this sits alongside a broader commercial due diligence

Our commercial due diligence consulting concentrates on the part of the thesis that sits closest to pricing. It is deliberately narrower than a full market study, and it is designed to fit next to one.

QuestionOutside-in commercial due diligenceThe pricing lens
Is the market growing?Market sizing and growth driversNot covered
Is the target’s position defensible?Competitive mapping, share, differentiationWhether customers pay for that differentiation
Is the growth real?Management case against market growthPrice-volume-mix and realization in the invoices
Can revenue be repriced?Rarely examinedContract terms, escalators, caps
Where is the upside after close?Market expansion, new productsPricing headroom, leakage, and discount discipline

When both workstreams run together, we share the customer conversation program rather than contacting the same customers twice.

Test the pricing thesis before you sign

Tell us about the target and the timeline, and we will tell you which of the eight tests matter most for your thesis and what data we would need first.

FAQs

How quickly can a pricing diligence be done?

The timeline follows the exclusivity window. The data request goes out on the first day, and the first read of dispersion and price-volume-mix follows as soon as clean invoice data arrives. Customer conversations run in parallel. When data arrives late, we report what is firm and what is directional rather than stretching the timeline.

What if the target's pricing data is incomplete?

It usually is. Missing rebate data, inconsistent product codes after an acquisition, and discounts recorded as credits are all common. We reconcile what exists, state what is missing, and treat material gaps as findings in their own right: a target that cannot say what its customers pay has a pricing risk.

Do you work on the buy side or the sell side?

Most often the buy side, during exclusivity. On the sell side, the same tests help a company prepare the evidence a buyer will look for, such as realized increases and a documented governance model, before a process begins. A buyer who finds discounts nobody can explain tends to price that doubt into the offer.

Is this only for software targets?

No. The tests apply wherever a company sets prices and grants discounts: distribution, manufacturing, business services, and software. For subscription targets, tests five and six shift toward net revenue retention, price uplifts at renewal, and contract term structure. In every sector, the evidence starts from the invoice line, not the list price.

How is the headroom estimate made credible to an investment committee?

By showing the evidence for each part of it: dispersion that can be closed to the price band the best-priced comparable customers already accept, increases the target’s own customers have already absorbed, and volume assumptions tested against past behavior. The estimate is given as a range with its assumptions, never as a single number.

The seller's advisers already provided a quality of revenue analysis. Is that enough?

A sell-side analysis is a useful starting point, usually built from the same ledgers. It is prepared to present the revenue well, so it rarely separates price from volume and mix, or tests realization of past increases and dispersion among comparable customers. We use it to speed up data mapping, then run the tests independently.

What happens to the work after close?

The data model, the findings, and the priority actions carry straight into the first 100 days, which means post-close pricing work can begin with decisions rather than with a new diagnostic. Because the ledgers are already mapped, the first month goes to repricing the segments diligence flagged.